Frequently Asked Questions
Where are your products shipped from?
Our products are fulfilled by an on-demand print shop based in California.
Each product takes 3-5 days to be created and then will be shipped to you via the shipping method you select at checkout.
What currency is your shop in?
All of our products are sold in USD
I’m ordering my product from outside the USA – will I get charged duty?
We cannot confirm if you will be charged duty on your order but if you order a large number of products you will most likely be charged an import fee.
There’s an issue with my order – who do I contact?
Please pop us an email at info@ghostriverlodge.com and we will try out best to get the issue sorted
How do I know the sizes of a product?
Each product page has a sizing chart for you to know what will fit you best.
Can I change my order?
We start working on your order as soon as we get it so it cannot be changed once you confirm your order.
What is your return/exchange policy?
All of our products are printed on demand when you order them, so we do not do returns.
ALL SALES ARE FINAL.
If your product has arrived damaged, please contact us and we will work with you to fix the issue.
What payment methods do you accept?
We accept most major credit cards including Visa, American Express, Discover and Mastercard.
Where do you ship your products?
Our supplier can ship our products worldwide but cannot ship to these countries: Cuba, Iran, Iraq, Crimea, Syria, and North Korea.